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  • I really, really wanted to like this place. I have friends who shop here for their pets, and they are very convenient to where I live and work. Unfortunately, I have typically found the customer service to be lacking. I went once with my last dog to purchase something a few years ago, and the salesperson was just so unfriendly that it turned me off from going again. But then with my newly adopted pups this past year, I decided to try again. I thought maybe it was just a one-off experience, or maybe my perception was wrong. And I feel uncomfortable every time I go in. This last time, I had come in to pick up some food that was being held for me, since they were out the last time I came in. That was great, but when I came in, the one salesperson was talking a while with a Customer who had lots of questions, which I understand, and then went to help someone who came in after I did. I just quietly left because I had an appointment. Customer service is everything to me, and I'd rather drive farther for what I need to interact with friendly staff.
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