Came in due to my screen freezing on the iphone6 purchased in August 2014. The first comment from the first rep we encountered was that this does not happen on an iphone6. He was very defensive without suggesting a diagnostic be done first. A huge kibosh for a customer expressing a concern. Then we mentioned the "touch disease" mentioned in articles on the internet and the rep acted as though we were diseased with our concern. Had to leave as we were treated poorly rather than being provided customer service and allowing an actual diagnostic to be completed first rather than providing his full assessment based on one single comment made by us, it's a tech device and anything can happen, no?