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| - I absolutely DO NOT recommend this company and urge you to STAY AWAY from them.
First, they were to come out Tuesday to do a Water Test, which they did not do, the man quickly assessed that I needed a reseal on the outside of my window and charged me $135 ($125 for labor and $10 for caulking). It rained later that same day, my window was still leaking, and it turned out he caulked over the weep holes on the outside!
I talked to their customer service rep, and she said she had no knowledge that he didn't come out there and do a water test as directed, and that she thought that's what I was billed for and apologized, she said that he admitted to caulking over the weep holes and will come out today (Wednesday) to do a proper water test and uncover the weep holes.
Wednesday, he still didn't do a proper water test, and I heard this admission through his phone in conversation with the same representative when he called her after spraying some water on the outside and looking around the window; this rep. said to the man that she would have to call me back and apologize after not getting it right the first two times and that they would have to come back again and try for the third time. (She never called an apologized, I had to call her back the next day telling her someone needed to come out today to figure out the issue once and for all).
He came out for a third time, still couldn't figure it out, guessed maybe there was a crack somewhere in the frame work, he called the rep and informed her of his assessment, and she said, "we aren't replacing that window for liability, I don't feel comfortable replacing it." ...A window company not replacing a window due to liability...what??? After I'm told by the man there's nothing they can do, he has the gall to ask me out on a date...
I was hesitant about leaving a review as the whole experience has left me very uncomfortable and was extremely unprofessional but it's only right people are informed of this and hopefully do not waste their time or money with them.
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