Just had our Fountain Hills, AZ roof fixed with Monsoon Roofing. Here are the reasons why they get a 5 star rating:
1. Melvin, owner, gave me a competitive bid. Clearly explained options for repair versus replace. (We chose to replace because of the old and ineffective underlayment.) Got 2 bids - both were competitively priced. Chose Monsoon because they provided greater underlayment overlap (essentially doubling the amount of underlayment on the roof)
2. Uses his own crew. They arrived early in the morning last week at 5:30 am during the hottest week of the year. Were mindful not to make extra noise, completely cleaned up each day and worked very hard and efficiently. 4 roofers (included a foreman) on site. Both owner and his lead came by to look at progress daily. Professional team all the way. All of our neighbors made a point to comment how they kept their noise to a minimum
3. Melvin guaranteed his work. Found the best products for our home
4. Discovered that additional repairs were needed around chimney and skylights. Provided small additional charge for materials to fix it and received approval to do the work before his crew actually did the work.
4. Had to have extra tile delivered to finish the job. Went through options and Monsoon provided best way to 'fit' new tiles on the roof without showing variance in tile (because there's no way to match old faded tiles with new tiles.) Monsoon managed to place them so that you can't see any difference from the street, in compliance with HOA standards.
Just as Cristy P. stated in 2015, Monsoon when above and beyond to fix and always treated us with the utmost care. Melvin will personally assess your roof and be honest with options to win your business. Best experience ever!