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  • This is going to read as if I am a paid shill of Number 1, however, I most definitely am not. I spoke with Linda in the office and was very professional. More importantly, she was patient and kind (two elements of professionalism that are often forgotten). She was going to call the service guys and then call me back. She forgot the second part, but I am confident that she would have remembered. I called back about 40 minutes after our initial conversation and I could hear phones ringing off the hook in the background...obviously, these folks stay busy. She apologized profusely and said she would verify who was coming and when, and call me. Within 5 minutes, she did, indeed, call me. Moments later, the service guy, Leon, called to tell me where he was so I could gauge when he would be here. Leon was amazing. I was completely freaking out on the inside because I know A/C repairs are expensive. Leon figured out the problem in something like 3 seconds after he removed the panel from my condenser unit. I needed a new capacitor. Totally not a big deal. Phew! He did tell me that the bearings were going out on the fan, which I know to be true. He didn't try to sell me a new system. He did tell me what my options were for when the system needs to be replaced (after I asked), and his opinion was obviously based on his experience as an HVAC tech. I will be purchasing my upgraded system from Number One. I also needed a pound of refrigerant, which was no surprise. As a result of Leon's efforts, I am sitting in a deliciously cool house instead of sweltering in 80+ degrees. If Leon and LInda are representative of Number One, and I believe they are, then this is a company you can absolutely trust. No one wants to worry about being ripped off, and there is no need to have that concern when dealing this Number One. There is a reason that their Yelp rating is so high. Don't be hot when your A/C goes out in the Las Vegas summer and you KNOW you can't afford an astronomical repair bill. Just call Number One. They will take care of you!!!
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