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| - Good food, terrible service.
Went in on a Saturday night with 5 other people. Decided to get their famous "Chicago Style Deep Dish Pizza" but was cautioned it would take 35 minutes to cook so we went with a different pizza option. Ordered buffalo wings as an appetizer, two 14" pizzas and two salads.
After our initial food and drink order it took 25 minutes for us to flag down our server. Note: he didn't come by to check on us since our initial food/drink order, WE flagged him down. We were highly irritated by this point. We even witnessed a server accidentally spill a kids drink from his table and even joked that it's going to take another 10 minutes for him to get a refill. I would say it took about 8 minutes for that same server to come back to refill his soda.
Our food came out, including our buffalo wings which was intended to be an appetizer NOT part of our main course. Let's also add that we could've gotten the Chicago Style Deep Dish and it wouldn't have made a difference on the waiting period!!!! Great pizza, which is why this place gets one star (even if there was an option for zero stars).
Well, the following day we were having a get together and decided to order from this place. The food was good and we were going to call and pick it up. Sure, we had bad customer service the day before but...can you really have bad customer service during a pick up order? Why, yes. Yes you can.
Called in an order of two 18" pizzas and two Caesar salads for pick up. Went inside the "Pickup and Takeout" area and waited for at least 5 minutes with no employee to be found, got fed up and left the cash on the till (enough to pay for the entire order and then some), went to the warmer and double checked the reciept on the pizzas to verify it was mine, took it (an employee saw me by this point and didn't stop me to verify I wasn't stealing) and went back to my car. Then remembered I ordered two salads and went back in. Waited another couple minutes and finally saw someone in the kitchen and asked if anyone was working here. Finally had an employee come by to cash me out and give me my salads. Worst customer experience of my life and I am pretty lenient when it comes to customer service at restaurants.
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