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| - I don't even know where to start. Our waitress, Liz, was extremely rude and downright unprofessional.
1) I asked politely if I could get a substitute for bacon and sausage in my breakfast item, as I do not eat meat, and received almost no accommodation. No extra pancake, not even fruit, after negotiation I finally managed to get a couple slices of tomato. She also offered an extra egg but that was no help since she stated it was mutually exclusive with the tomato.
2) I asked for my eggs loose (in fact I had to repeat myself), and they came in overcooked.
3) The food came but our silverware was nowhere in sight, leaving us staring at our food like puppies.
4) We talked to the manager and got little acknowledgement. Very unapologetic, he claimed that they had a large volume of customers, and that "every child in town was here". If too many customers is an issue, don't worry, the quality of your service should resolve that problem.
5) When the waitress brought my food. I asked if I would also get tomatoes, to which she replied that they had added an egg and I would have to switch. Without leaving time to reply, she tried to tug the plate OUT of my hands - to switch my already made 3 scrambled eggs to 2! Cheapest move I've ever witnessed in a restaurant.
6) And finally the cherry on cake. As she was removing our plates, the waitress dropped a knife on one of my friends, and did not even acknowledge what happened or apologize in any way! That was unquestionably mean and inappropriate.
Well there it is, if you plan to brunch there, I wish you best of luck.
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