HORRIBLE CUSTOMER SERVICE: I filed a claim that my A/C went out with my home warranty and this is the company they gave me. I spoke with a guy at 9:30a who said he would call me back with a time, he said he would not be in Surprise that day, that it would be the next day, said he would call back with a time. By 2:30p I had yet to hear from him, so I left a message. By 7:30p I had yet to hear from him so I left another message. At 10:30p at night he called me back to tell me he probably couldn't get to me the next day. I told him this was not satisfactory as it was 90 degrees in my house and it was supposed to be 101 outside the next day. I couldn't go another night without A/C. He then proceeded to argue with me telling me I didn't understand how busy he was. I told him I could figure that but this was unacceptable. He then told me to call my home warranty people and hung up on me. This was the worst customer service I have experienced in a while. I completely understand that you get overwhelmed in the summer by calls, but you should have told me that morning if you could see me within a timely manner or not.