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  • I have been to this place so many times with amazing service. Tonight was an exception. The food was brought to us from a food runner. After waiting 12 minutes Without my waitress returning to ask us if everything was okay. I simply asked a manager for some ranch that my partner was waiting on for his meal. The manager apologized and brought the ranch. Then he came around and said " I reviewed the tape and my server has been around numerous times to check on you. So, I simply said so you're calling me a liar. He said well, I reviewed the camera and yes she has checked back in with the two of you and you both were in deep conversation. My mother raised me right, so if someone speaks I answer no matter how deep the conversation. He said, so is there anything else I can get for you? Yes the check please, since I have never been so disrespected in my life. I work in customer service myself and when a customer complains, I take it as a learning opportunity and not personal. I will always accept positive and negative feedback without taking anything personal. Being a manager for a major company, I'm always looking for feedback on my people to help them and myself grow. It's unfortunate that this manager took it so personal and called his returning customer a liar. I will never be back nor would I recommend this place to anyone. It is clear to me after tonight's experience that they don't care about paying customers but more about the employee.
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