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| - Dr. Patel saw my husband last week for a routine physical and to look into possible reasons for high blood pressure. This was our first visit to his office and we were both very impressed with the doctor himself. He was courteous, got right to the point, and didn't sugar coat anything.
The reason for three stars instead of five is because we originally booked the appointment for the 14th of May. I provided my insurance information knowing we wouldn't have to pay anything because we recently met our deductible. Plus, my insurance covers an annual physical at no charge. The young lady working the front desk, while very friendly, insisted that since our insurance still showed a small deductible left, we would have to pay $150.00 for the visit up front. She showed me paperwork from insurance showing a deductible left to meet. I logged into my insurance app from my phone and showed her that it showed $0.00 deductible. She blinked and said "Well it says here you still owe, so you're going to have to pay to see the doctor today." I asked for a copy of the paperwork. The paperwork showed clearly "There is no co-payment for this service" Next to the service code "Office Visit, Sick." I asked her to run it back through as a physical and she insisted it was the same thing. Well no, it actually isn't.
I work for a company that administers benefits and I know my stuff. You're not going to jerk me around! So I told her we would not see the doctor and would be calling Insurance to straighten this out. I called insurance who confirmed that we met our deductible and they would be updating the provider services side, then called Dr. Patel's office back to reschedule the appointment since we heard such good things about him. She scheduled me for the following week.
When we arrived at the office this time, another lady was working the front desk. She mentioned the deductible and I told her flat out that we had met it and I could get insurance on the phone to confirm. Based on my prior experience, I was all prepared for a fight. She shook her head and said "Nope, you said you met it. That's good enough for me." And the rest of the visit went smoothly.
My husband HATES doctors, hospitals, anything medical related, so for him to come out of the appointment saying he really liked the doctor is HUGE. I recommend the doctor, but be wary of what the front desk ladies say. Make sure you know your benefits and coverage before you pay ANYTHING out of pocket.
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