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| - I wish I had read other reviews before going here to look at vehicles...
I will start by saying that the only reason I'm giving 2 stars is because everyone who I dealt with was extremely friendly and made me feel welcome. That is honestly the only positive aspect of my experience at Showcase.
I also know that the car buying experience is not supposed to be all sunshine and rainbows, I've had some pretty bad experiences in the past, but this was definitely the most frustrating of them all.
I went here because I wanted to look at the HR-V and was looking to trade in my smaller car for something newer and a little bigger. I am completely happy with the vehicle I chose so far, it's only been 4 days but it drives great, etc. etc. However- my experience with the sales staff at this dealership has been nothing but complete bull. After negotiating a little and seeing numbers that were a little out of my price range as far as monthly payments, I was willing to accept the fact that I couldn't afford a new car right now and maybe I needed to wait a couple months until I could come up with a bigger down payment. That's what I told the salesman, and that's when they sent the sales manager in to "further negotiate". I explained to him what my maximum monthly amount was (already $140/mo higher than my previous payment on the trade in), and he convinced me that paying $30/mo more than my max wasn't THAT much, and I agreed, because I knew I could budget better. We shook hands, signed off on the deal, (if I promised to write a great yelp and google review, by the way, no pressure there at all!) and I signed ALL of my paperwork for the trade in, the loan, etc.
3 days later I get called in to financing because "the loan terms had changed". They were then telling me that my payments were actually going to be $90/month higher than the deal I was offered, so now $120 higher than my maximum and $260 higher than my previous payment!). I explained it all to this guy (who was extremely nice- Josh in financing was probably the nicest and most willing to help out of everyone that I dealt with), and he said he would talk to whoever he needed to and would get it taken care of, because I was promised a deal and signed off on that deal.
The next day, I got called in AGAIN, and was told they were not able to make the deal work, and that I would be paying more than the original amount agreed upon. And that there was nothing else to be done about it.
This entire process has been nothing but stressful and frustrating. If you are going to promise people a deal, and sign on it, then you should not be coming back days later to then say "just kidding!"
I asked to speak with a sales manager and they wouldn't allow me to, which made the entire thing even more frustrating.
And on top of all of that hassle, I realized the morning after leaving my trade in that I had forgotten some stuff in my old car, it was out of sight and I didn't think about it until early the next morning (13 hours later). I went to the dealership and they let me into the car but the stuff had already been removed. Somehow no one was able to find out who cleaned the car out and where my stuff might have been moved to (or if it was carelessly thrown away). 13 hours later. I left the dealership at 9:00pm on a saturday and returned as soon as they opened at 10:00am Sunday morning and it had already been "lost" in that time.
So now, not only am I spending WAY more than I wanted to on this car, but I also now have to spend the additional money to replace the stuff that went "missing".
Needless to say I will not be returning to showcase honda. I will get my first free oil change and then I will never return here for any other business again. And when people ask me where I bought my car, I'll make sure they know how completely unacceptable this experience has been.
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