We have been here numerous times over the years and it has always been a fun place to spend with the family. After the thousandth trip, we figured that in order to redeem a reward worth redeeming like a console, to save up our thousands of tickets instead on the card we had. Today, after using the card numerous times to play a myriad of games and cash out coins, we decided to put more money in just to have one of the cashiers tell us out card no longer 'works' and we will have to transfer to a new card. When we got more than three thousand tickets today, we asked about our other balance to be told we don't have any other tickets, and there's nothing they could do about it. They said if we had registered our card, maybe they could do something about it. I had assumed the 'transfer' would indeed transfer everything, instead, they lost everything and just gave us a new card instead. After we get as much as we can off the card, I am not going to return here again. What a terrible way to lose money.