I'll make this short and sweet. We ordered at 8:33 pm and received the cold pizza at 10:30 pm. We called to complain and the excuse was he didn't put the order in right away. I guess they don't realize that email confirmation from their company are sent out. He did offer to make another pizza but why even take a chance at another 2 hour wait. I wish I had read the reviews before I ordered. They really should work on their customer service. I would seriously be embarrassed to even deliver a cold pizza.