I don't know why this place has gotten so many bad reviews. This place is right next door to my apartment complex and I've been in here several times. The atmosphere is fun--though a bit on the older side. All of the staff have been really friendly to me and my boyfriend and I have no complaints on that.
As for cooking times I think that they are normal. Not too long or too short.
I really like their pizza and I get little personal ones all the time. They come with one topping and I think that's pretty great! Their garlic knots are pretty good but could often use more seasoning and more marinara! They give you one cup but there really needs to be two or three.
All in all I have no complaints and I think that this place is actually a really fun neighborhood joint.