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  • Visit 2: The operator got my concerns submitted via Culvers.com and called to rectify the situation by offering replacement items. IF you decide to go here you need to explain to people what you want and how to get it done. It's like they've had no product or procedures training. They don't understand sizes are different. The cashier tonight told everyone everything comes in the same three sized cups that are out front on the counter (wrong). One of our sundaes was made with the wrong custard. We said nothing this time. They don't know about the "custard later" option or receipts so you can retrieve it. Dining room was dirty. The thought that seats must be clean and not just table tops eluded people. We had to ask for seats to be cleaned. Go here if desperate for the food but be prepared to act as a trainer because they don't quite have it figured out and I hope they do before a corporate person comes in! Visit 1: Waited over 5 minutes at the window for 3 scoops of custard. 2 of which were plain, 1 a mixer. Cups have literally one evened out scoop of custard for nearly $3/each. Custard doesn't even fill the bottom of the bottom of the cup, much less the bottom bowl part. Having association with another Culver's in then past, I can tell you these are way under filled per what the corporate directive is. Remember this is a franchise and things should be the same no matter what shop you stop at. Weight won't even register on a scale. The mixer has two pieces of cookie dough. They do not answer the phone so you can't seek remedy once you notice the issues later! There are many Culver's. Avoid this one.
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