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  • This Marriott though.... I don't want to give them two stars, but I have to. I checked in on Monday and checked out on Friday, so I feel like I was there long enough to give a solid review. When I first arrived I asked for a CC authorization form for my company and they gave it to me. I had my operations person fill it out and fax it, to the number on the sheet. On Thursday, when I followed up to ensure my check-out was lined up, I find out that they don't have the form and that the form wasn't the correct phone number. How was I supposed to know this? This needs corrected. On Tuesday, I called the front desk to ask about the rate because my rate was $30 lower than my colleagues rate, but we had the same length of stay. The woman that answered the phone was very rude and essentially continued to tell me she couldn't do anything for me or my colleague. Not helpful. As far as the room goes, the King room was large and had enough room for a sofa, a desk, and some lamps without feeling crowded, but the ironing board was stained. The iron needed replaced. The toiletries smell very masculine. The TV is really blurry and fuzzy. Towels were extra fluffy and I really liked them a lot. Not the best, but not the worst. The bed was comfortable. The elevators were slow (and there were only two of them). The workout room was decent (3 treadmills, free weights, and a stair stepper). The front desk said they would send something to my room due to my inconveniences, and never did (i stayed up waiting for this to arrive). In addition to the rude woman on Tuesday night, the lack of follow-through was also very annoying. Please don't say you will send something to your guest's room and not follow-through, though I can't say I am that surprised this happened and finally went to bed. The concierge lounge was pretty decent and Susan, the concierge in there at night, is so friendly. She is the redeeming quality at this Marriott. For the price, this is just not worth it.
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