Made appointments for me and 3 friends a week in advance for a mani/pedi. We showed up and all got seated in a chair right away, but then I waited 40 minutes for someone to even start my pedicure. Meanwhile, everyone else is done and moved on to their manicure. I had gel on my nails and was told it was $10 to remove it. I have NEVER paid that much, especially since I was getting other services done. Since I was the last one getting my nails done, the lady seemed to be rushing. The only reason I'm giving 2 stars is because my friends had no problems with their services- plus you get a glass of wine during your visit.