Needed to get a headlight bulb replaced as one of them burnt out. I decided to go ahead and replace them all (both headlights, turn signals, and fog lamps) while I was at it. Made an appointment online a few days ahead for a Saturday morning. I ordered the parts online as well to be picked up in this store specifically. Received confirmation emails for both. I also received 35% off the parts for ordering online and a 20% off coupon to use in store (for labor) for taking an online survey after my online experience.
I showed up a few minutes late and had to wait about 10 minutes to finally talk to someone. I could tell they were busy but the least they could have said was "sorry folks, we're a little busy right now and will be with you as soon as we can", that would have been fine.
Turns out I ordered one extra part than what I needed but Omar recognized this and walked me through how to fix it. We got all the proper paperwork done quickly and my truck was serviced in about 30 minutes. Omar gave me a call letting me know it was ready. A little disappointed that I still had to pay for the full hour but I knew if I tried to fix it myself it would have taken me much longer.
Overall I was very satisfied with my service experience here. I will definitely consider going back in the future.