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| - Bank of Wasting My Time is what their name should be changed to. I recently opened an account online with Bank of America. After nearly completing the application, my computer timed out. I didn't want to resubmit the application and have my credit pulled again, so I called their online technical support to see if they could verify that my account application had been received. But due to their crappy system restrictions, I was told that I would need to wait three hours before they could tell me if the application had been completed or not.
The following day, I received an email stating that my account application had been approved, and documentation would be sent to me that I would need to return. I don't live at the physical address provided (in the process of moving), and they wouldn't accept a PO BOX, so I wasn't able to pick up the paperwork until about a week later.
Going through all of the mail items (5 separate pieces of mail!), I found the signature card letter, debit card, debit card instructions, debit card pin number, and then a letter stating that the entire account had been closed.
I called customer service to find out why the account had been closed, and the girl on the phone (who sounded like she had marbles in her mouth and was incapable of properly reading the script that was no-doubt right in front of her) told me that the account was in the process of being closed and nothing could be done. I asked why the account was being closed, and she told me that it was due to suspicious activity. I asked her to tell me what the suspicious activity was, considering I hadn't even signed the paperwork for the account yet, and there wasn't any money in the account. She told me that it was suspicious I hadn't returned the paperwork right away. It had only been a week since the application had been submitted online, and somehow that was suspicious???
I asked to speak with a manager, and have currently been holding for 50 minutes. Unless you have buckets of time to waste with this financial disaster, DO NOT open an account with Bank of America.
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