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  • I had a very mixed experience with Owl Cleaners. I did an online search for places that specialize in cleaning wedding dresses and Owl Cleaners popped up. I called around to a few other places and overall Owl's was the most helpful, nice and had the best rates A few weeks later I dropped my wedding dress off at the Allison Park location and a few days later it was sent to their Warrendale location to be cleaned. Sandy, who does all of the wedding dress cleanings at the Warrendale location, had the dress spot cleaned and pressed in a few days-they say it can take up to 3-4 weeks but mine was done quickly. I was a little disappointed that they did not call me when it was done and I had to call them but it was done so quickly it really did not matter. The price was very affordable and they did a nice job. Now here comes the issue. The dress was supposed to be transported back to the Allison Park store where I drooped it off at. I called the day before we were going to pick it up and they did not have it. I called the Warrendale store and they said they did not have it either and did not know where my dress was. My wedding was only 3 weeks away and as you can imagine I was extremely upset. After about an hour the store called and said they found my dress-it had never been put on the truck to be delivered back to the Allison Park store and they offered to deliver the dress to my home. I appreciated their quick response and solid customer service in dealing with this issue. I would hate for any bride to have to go through having their wedding dress temporarily lost so my recommendation is to take your dress right to the Warrendale store and not have to worry about it being transported.
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