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  • Went here last Friday for a work event with a $1000 dollar spending limit for 4 people. WORST CUSTOMER SERVICE EVER! The Hostess staff were surprisingly rude at such a high end restaurant. I started too tell them I was meeting co workers who I thought were there and received dirty looks and attitude. Upon realizing I was the first in my group to arrive, I went back and told them we would like to get a round of drinks from the bar until everyone was there and our table was ready. One girl responds "There are no seats at the bar" So I ask "where would you recommend I get a drink?" Response from hostess "IDK squeeze in somewhere I guess" Two of my co workers arrived and come up to me saying "is it me or do they seem kind of rude here?" I said "yes very" Then they suggested we go somewhere else that would take our business. I called up Mastro's City Hall who obviously was more then accommodating to take us last minute and hold a cocktail table for us to have a drink at. I've been to Mastro's over a dozen times and can say that I should have scheduled the event there from the start. Being that Bourbon and Bones is a newer steakhouse in the area, I wanted to give them a shot. BIG MISTAKE!!! I spoke with the manager Frank before leaving and told him my story... all he had to say was "Sorry, I hope you will give us another try" I doubt that will ever happen, additionally I have shared this story with friends, colleagues, and family who all enjoy fine dining. I will continue to do so. Don't waste your time or money. Go to Mastro's where they know what they are doing! "Disappointed" is an understatement.
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