Came here on a Sunday afternoon for high tea with my girlfraaaan... the place is not that big and was about half empty when we got there... We were so excited to catch up with each other and enjoy some yummy treats.. But we should have known something was wrong when we were not greeted for over 10 minutes after being seated! ....A simple "hello, just a second" would have been nice.
When we were finally acknowledged and given some water we ordered the $50 Champagne Cream Tea.. Our champagne was brought out which actually didn't taste too bad. We then found out that we would be sharing 1 pot of tea and not each getting our own.. They really need to word their menus differently!!! Our tea came out, Citrus Chrysanthemum, which had a nice floral taste to it. We started chit chatting and soon the place started to fill up..
We waited and waited... and sipped on our drinks but our food was no where to be found... Everyone around us had already gotten their orders even those who were seated after us.. WTF... Then our sever finally came around to let us know that her ipad (that's what they use to take orders) didn't send our order in............. Are you serious? She didn't think to check up with the kitchen when all her other tables' orders were being sent out before ours??! Finally a hour later our little 3 tier thing came out.... "HOW THE HAILLL DID THIS THING TAKE AN HOUR???" was what we were thinking... Everything was just about average tasting and the cucumber sandwiches were way too salty! Also, on the menu it says the sandwiches are served open-faced which would be nice so you don't go into a food coma from the carb overload but they actually just serve the regular finger sandwiches.
Overall, what was supposed to be a nice afternoon turned into us being hungry and waiting a hour for some salty ass cucumber sandwiches.. The server apologized but she didn't do anything to fix her mistake or really even seem to care... We probably looked upset but no manger ever came to our table.. We were very unsatisfied and left the lowest tip we've ever left.
PAY A LITTLE BIT MORE & GO TO THE MANDARIN ORIENTAL TEA LOUNGE~!!!
HOT TIP: if you want an additional bottle of champagne with your tea it's $21..
& The restrooms here are ...interesting...