Cox is the worst! They charged me for equipment I never rented, claiming my long deceased husband did it literally from beyond the grave. After I provided a death certificate, they told me it was still my fault because the serial numbers of the almost $2000 were given to my account and I was the account holder. Then they told me they were turning off my service because I hadn't paid in 6 months. They told me I had to bring bank statements to a local office showing my payment went through as once again they had no proof and were tacking on XTRA charges. So, lesson learned they really are terrible and yes it's worth it to get internet elsewhere!