I have had nothing but great experiences here, and we come at least once a month. We've found the grocery/deli items to be failry-priced and delicious. The food is top-notch--we take all of our out-of-town friends/family here and they are ecstatic. Meatballs are phenomenal and salads are out of this world. Their "imported from NY" cheesecakes make you want to cry with joy. I have never eaten a better cannoli--and that's no lie. I have read the complaints about service, but it's a deli--not a full-serve restaurant. I find their food and offerings on-par with New York. I would actually say their service is better than NY--maybe a bit of attitude here (if you want to bring one as well) but not even CLOSE to something you'd find in Brooklyn or Queens. We've tried a lot of Italian places here in the Valley and this is our top pick. If you don't go there expecting royal treatment you will be nothing but happy!