NEVER in my my life have a had a worse experience with a business in my life.
I had my gun sent to me from Miami, Fl. And chose this store because it was the closest to my house and they accepted transfers. From the very first time I called I sensed a cockiness but had already has the gun sent to this store. My gun arrived , I went in got my background check PAID all the fees and was put on a 3 day hold which I was fine with being that I lived in 2 states in the last 5 years.
They called me 3 days later to pick up my gun and told me I passed background , when I got there I was told that my addresses didn't match on my background and my drivers license and they could not release my gun. I asked to speak to the owner and Karla the "owner" came out and was loud and confrontational right away and clearly told me I LIED on my application. I told her I was in the process of moving and she continued to say I was lying and making a scene in her own store.
She told me they would transfer to another store and I was asked to leave the store . I received a call 10 minutes later from Karla to tell me that the receipt I gave them did not indicate that I had paid the fees. I was in disbelief , I had to go into my bank account and send them proof that the $ was withdrawn from my account , after all this I asked for my gun to be sent to Discount Guns and Ammo where I went in showed my ID and picked up my gun with no problems at all and was out if there in 20 minutes , I was told there was nothing wrong with my paperwork and that they dealt with conflicting addresses regularly.
Lock n load needs some serious customer service training and needs to realize they are not the only gun store in town. If you do need to go there ask for Kevin , he was actually nice and very professional.