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| - Platinum Rides is a company I would never hire for any event for any reason. My very close friends were getting married and I was driving over in the limo to the venue with the groom. The driver never notified the groom that the car had arrived, so 30-minutes past the pick-up time, the groom walked outside and found out the limo had been outside the entire time.
It was 95-degrees outside, so we go to get into the limo when the driver scolds us for getting in because the groom had to fill out paperwork which the groom thought had already been taken care of. When the driver dropped us off, she accused me and one other of stealing a champagne flute even though we never opened the two bottles or touched the flutes.
Additionally, I witnessed phone conversations between the newly weds the day after their wedding with Joey and Frank, the owners of Platinum. They were rude, unprofessional, and lied about the circumstances that occurred that day and evening.
The wedding was absolutely beautiful and we all had an amazing time, but the thorn in the side of many on this special day, especially the bride and groom, was Platinum. Coming from New York, I have never witnessed such disrespect from a business owner towards paying customers, and I hope that Joey and Frank learn what customer service is because it is the way they spoke to the bride and groom and the way they treated the guests that will surely lose them business in the future. We all would have rather taken a cab home than have had to deal with Platinum.
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