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  • This is a copy of the letter I sent to Barro's: Today was the second time I patronized Barro's Pizza in Laveen. The first time was last week. At that time after getting home I discovered the order was wrong. Upon calling the store and speaking to the manager I was given a credit in the amount of the wrong item. But only after I told the manager I was not driving back to the store to correct the employe's error. I gave Barro's a second chance and they failed. This time I asked for boneless wings with sauce on the side and upon getting home I discovered I was given regular wings and no sauce on the side. I returned to the store this time, furious that I gave Barro's two chances and both times my order was wrong. I try very hard to patronize local business instead of national chains, but in the case of Barro's, you have given me no alternative. I will never again patronize Barro's. Not here in Laveen, not anywhere. The store manager, Kenny was apologetic and refunded me the cost of the wings and even provided me the correct order. I'm sorry but that is not enough. I am not looking for any special or extra compensation. I simply am telling you that I will never again patronize any of your establishments. I cannot stress enough how disappointed I am with the lack of service and utter incompetence with this Barro's location. I confirmed my order three times with Arial and once with Kenny on the phone and it was still wrong. How does something like that happen? I can tell you how. Kenny was dressed unprofessionally. Sneakers and shorts with an un-tucked polo shirt. Two of the young ladies working were wearing gang color bandana's on their heads. And every employee I saw, which was approximately ten, had to be under the age of 23. Most of them were probably around 20. How does a business expect to thrive when it hires kids who's only concern is to get out of work so they can go play with their friends? Why does a business hire kids who have no work ethic and simply do not care about the customers and doing their job right? I understand that for a business such as this the unskilled labor pool you can pull from is mostly just high school and college kids, but that is no excuse for the horrible job they do. I am sending this as a message and not posting it on your page so as to not publicly embarrass you. On the other hand you could just simply delete any post that is placed here. Additionally, there is no link I can find on your web site to leave feedback. I wonder why that is. Rest assured that in addition to me never again patronizing Barro's I will do everything possible to ensure that none of my friends ever do either.
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