The food is great. The customer service is inconsistent. The person on phone is generally very nice but when we go to pick up the food it's a different story. My husband asked if he could have a side of banana peppers and was flat out told "no." He asked if he could pay for them and he was told "they are not for sale." Yikes! Maybe this person was having a bad day but their meals are not inexpensive by any stretch and this is a ridiculous response.
I have been there to pick up food and also very rushed and short responses and curt.
The service inside restaurant is much better.
Again the food is great but they may need to re-educate the staff that the express still means good service. If someone wants to have a side of something, provide it!, Even if you charge for it!