It's weird to write a bad review for a place that I actually like. But my patience is a thin at this point. I had a "gross out" experience at this particular WBC (the Chandler Mall location). Went there with my hubby and the whole place was a mess, trash everywhere, the drink station was disgusting (found something floating in my tea), flies around the table we were at. I literally did not want to even eat my food. I actually emailed the manager that day saying I wanted to give the feedback directly vs. writing a Yelp review, thinking that would be nicer and more effective. He replied and was appreciative. I didn't ask for anything, I was just giving them my feedback. He offered a full refund of my meal and offered to send me a gift card so I could enjoy another experience. I thanked him and said ok, I would appreciate the refund. It's been almost 4 months and I've still been going back and forth with now a different manager (not really sure what happened to manager #1), trying to confirm my refund. Oh and (not that it was a huge deal) but it took about 2 months for them to send me a gift card for $12. I thought that was so strange. At that rate don't even waste the postage to send me a super random and cheap gift card which I didn't even ask for. Anyway, to this moment I've not received a reply to my last 2 messages and I'm just over it. I will definitely not go back to this location.