My van was damaged about a year ago when I brought my vehicle in for an alignment. As it was being taken off the lift, one of the coolant lines were pushed up against the sway bar and as a result of that damage caused a major leak. After I brought my van in, they recommended I take it to the dealer to get it fixed, because they couldn't fix the problem.
I explained to Grant what happened. He took another look. One of the previous mechanics who fixed the exhaust that was damaged remembered my situation from last year. It was then quickly repaired. This certainly made up for the eye rolling and head-shaking that I observed from Rick as he said,"it had nothing to do with the repairs that were done".
As a Business Owner and an ICU Nurse Manager, I have quite a bit of experience with customer service. Listening to the customer's needs comes first and foremost. I would like to recognize the high-quality service I recieved from "Grant", for taking the time to listen and expeditiously taking care of my van. A successful business always leads with Great Customer Service. Thanks Grant!