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| - I am always happy when I walk out of an Ace Hardware and this trip was no exception. I parked 50 feet from the front door, walked into the store and was immediately greeted by a friendly greeter asking me what I looking for.
"Plastic glue", I replied. "Aisle 10, half way down on the right."
So I start walking toward aisle 10, I hear the greeter over his walkie-talkie-ear-piece-thinggy say, "got a customer coming down 10 looking for plastic glue."
As I walked over to, aisle 10 I could see an Ace associate at the other end walking toward me and eventually meeting me right in front of the plastic glue section.
"Hi there, can I help you find some glue?", he asked.
"I'm looking for the strongest glue you have to bind the types of plastic used in [xx.classified.xx]?"
He immediately recommended the brand Plastic Surgery and explained why it was a good product for my specific application.
I read the package quickly, smiled, said, "thanks a lot!", headed toward the register, paid, walked 50ft to my car and was on with my day. I paid a fair price and received the highest level of customer service. Ace never disappoints.
Total time from getting out of car to getting back in, under 5 minutes. It takes half that time to get from your parking space to the front door of a Home Depot or Lowe's. Five stars, no question.
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