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  • Went in yesterday around 2:30pm. Only one stylist, who was working on another guy. Waited approximately 15 minutes for her to finish with him. A couple of minutes before he left, a woman came in. Even though I'd been waiting - and the stylist had acknowledged me when I'd arrived - she called the woman by name and off they went. When I asked if there was a second stylist, the sytlist said no, that she'd called in sick. Then, the stylist said the woman customer had called in an appointment an hour before, obviously intending this comment to answer my implied question about being overlooked. I didn't realize that Supercuts took call-aheads, but that's not my gripe. What was annoying, rude, and unprofessional was that the stylist didn't tell me when I arrived, or even when the woman arrived, that I wouldn't be next up. So I wasted about 20-25 minutes unnecessarily. When I started walking out the door, the stylist intoned an insincere, "Sorry." I used to live nearby but never was terribly impressed with the place, and now I have one more reason to switch to Great Clips 30 seconds down the road... which I did yesterday. The difference in professionalism - nothing more than simple courtesy, really - between the two shops is significant. I noted that Supercuts has a training center here in Charlotte. I'm thinking that my inconsiderate stylist might need a refresher course, if she's hoping not to permanently lose other customers for herself and her employer.
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