Went here for my puppy whom was diagnosed with parvo. Thank God he is alive today's and kickin it. However through the entire process of his treatments, I would call if I had questions and more than multiple times the lady in the front said they will call back with the doctor. No one ever called, nor have we ever received a call from them, even after he was healed, and for his set of shots. They literally bill us every month, and I never receive a response from them. It sucks. Their service was nice. But as for trying to get ahold of someone for medical attention via phone or set up appointments. It was terrible.