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| - We struggle in the area to find good Asian food. In our family we like a mix of Americanized Chinese food, Thai food and sushi. We had thought we found a good balance here but unfortunately where they excel in quality, they SERIOUSLY lack in customer service and why I will never return here or their sister restaurant, Sakura, in Strongsville. We found metal shavings in one of our dinners on September 19th when we ordered takeout and I returned the next day with a shaving and my receipt looking for a refund. The owner was rude and obnoxious, insisting that I was being unreasonable and that he didn't know what happened to his food and that if I had called the previous night, he would have refunded me but since I waited a day, he was completely standoffish. I returned home, got the remains of his food out of my trash and returned it to him and he still insisted that I was trying to swindle him. He refused to give me my money back and gave me just half of it back, which was infuriating considering that I returned 4 whole meals back to him after dropping nearly $60 on takeout. While there may be a shortage of good Asian style options, there is no shortage of good people making good food who are willing to stand by their product. This guy, however, is not one of them. Very disappointing.
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