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  • I am super late on my post, since I visited the resort in May but .. better late then never. I want to utilize this space to send my appreciation and gratitude for the onsite manager, Christine. (Forgive me this is not the correct name, its been a few months) She went ABOVE and beyond her 'job title' to put a smile on our faces and do the unthinkable. In brief, we had an issue with theft at the resort. Our bags were misplaced and my sister was in tears that her luggage was gone. Christine went to the resort store and did a little shopping, providing us with the essentials (Clothes, sandals, Toiletries, etc etc) that would get us through the remainder of our trip. She and her staff also ended up recovering the luggage by the end of the night. I can't say that the security guards and front desk staff were as polite but they did their job. Christine stood out because her genuine personality showed that she truly cared about our situation and was willing to do anything and everything she could to help us make the best of it. Upon checking in, the front desk younger Filipino/Mexican woman was a bit unhelpful. I was the first to check in and the room was not yet in my name. She provided zero suggestions to me and was very unhelpful. After about 15 minutes of frustration, a young gentlemen was much more welcoming and saved the day! Don't get me wrong, this place is a gorgeous property, but I do feel as if it were for the older/ more relaxed community. My sister also owns at another resort and I just felt as if it were more vibrant and entertaining of a resort. I'm just trying to compare apples to apples by experience.
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