I will give ZERO rating to this tours as I didn't get the tour. I booked the tour for Grand Canyon West Rim on 14th Feb. We were asked to be picked up by 6 am and there was no bus till 6:15 am. We waited for 6:30 am and called them to know tour is cancelled. They don't have driver to drive us. Person on the phone was rude. On asking about refund, they told us that we will get money in 3-10 business days. There was no apology, they didn't not arranged other driver or gave us other tour options. WORST TOUR EXPERIENCE EVER. Today when I asked them about refund again, lady was behaving as if I am asking for free money. NOT AT ALL RECOMMENDED. THEY SPOILED OUR VALENTINES DAY.