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  • Lack of customer service and unprofessional front office staff. Their website claims to be the most affordable in the valley which must explain why they cannot afford a professional front office staff and general manager. I bought a Groupon for a mole removal. I called multiple times over the past months to schedule an appointment, though had little luck finding a time that worked with my busy schedule. My groupon expired. I called and asked if they would still honor my groupon considering the EXACT same offer I have purchased is still being offered via Groupon and has been for the past year. The front office staff was very rude and explained multiple times that it was "out of their hands" and could only honor the price I paid per groupon's terms and conditions and I would have to pay a difference of $100l. This brings my total to $135 dollar, when I could just go on Groupon and buy the same offer all over again. I will not be buying a second groupon as I do not want to do business with a facility that lacks customer service. If the groupon was a one time promotion and not still being offered as I type, I would completely understand and agree to pay the difference. Unfortunately for them I was also looking to have tattoo removal and laser hair removal. I will be taking my business to a more customer friendly business and give them a raving yelp review. Congratulations Bellagio Medical Spa & Vein clinic, you are my first Yelp review!
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