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  • Horrible customer service! The first time I stopped by, I picked up a couple items. I asked about a military discount. The cashier answered that they had one, but she'd have to re-ring me up and was too busy for that. The last time I went there, I picked up two compression sacks, something I've been needing. Went up to the register and was told the items would not ring up. After 10 minutes of just standing, I was told that they didn't "sell those items." I was baffled, how could they have something in store, in a bin, that they didn't sell? I questioned it and was told the two items were supposed to be with sleeping bags and were not for sale on their own. I told the associate I had the exact same compression sack at home in yellow that I had bought from them, so I knew those items were sold separately and were sold at that store. The guy shrugged, apologized, and left me standing there. The prices are fair and that's the only reason I think I even attempt to purchase items from there. Their customer service is horrible, though, and honestly makes me feel like paying more at REI is worth it.
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