I went to see Dr. Langford over 2 1/2 years ago, recently got a collection bill in the mail for the office visit. I've never receive a statement in the mail and did provided my insurance information at time of visit. i've contacted the office but didn't get to talk to anyone. Left voicemail to Billing and finally received a call back. The Biller didn't know why it was sent to collection and suggested i speak with Office Manager. Left messages to Office Manager but never receive a call back. Dr. Langford is friendly but staff needed improvement on customer services and better understanding their own policy/process as this cause patient more distress by going to their clinic. I would not return to this clinic in the future.