My first impression was from Don the owner when he came out for the estimate. I found him to be very professional and was really excited to start. It went downhill from there. The project manager was disorganized and I never knew what was going to happen or when. There was never a job book on site and sub contractors asked us what they were supposed to do. It was a disaster: on the day before we were supposed to be completed, we were given a new project manager, who added a week to the project but corrected many things too. I am happy with the finished project ( though we are still waiting for a few things to be corrected), I don't think that would be true if Shane had not stepped in.