After receiving a coupon for an oil change special they were running last week, I went online and took the time to make an "appointment" to get it done. This was Thursday and the only available appointments were on Saturday. Saturday comes and I am driving around town at breakneck speeds trying to accomplish all I have to do AND be sure to keep my 1 o'clock "appointment", because they will be waiting on me seems I scheduled the engagement....right? WRONG.. Upon arriving at 1 sharp, I am told it will be approx. NINETY minutes (maybe longer!) to do a simple oil change. The technician further insults my intelligence by telling me....and I quote, "These things take time to do right." I am not an idiot and I know how long an oil change takes. It seems ludicrous to offer an appointment time to someone on a Saturday and then not be PREPARED to FULFILL the service that was scheduled in a reasonable amount of time.
Not a pleasant experience and I drove away empty handed and ticked off. I went to the nearby Cobblestone Auto Wash, where I have a monthly car wash pass, and was quoted 60 minutes with no appointment. So, if you're one of those people who values your time, don't make an "appointment" here thinking that they do !!