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| - This establishment has the framework to be an AWESOME destination eatery/pub
What is needed: (just my little opinion)
1) Play up your selection of micro brews, take a tip from the micro beer pubs in San Diego. Have "beer menus" at each table and all over the place,.. write narratives on each brew, describe its flavor nuances, food pairings etc. And for the love of,... jump on the IPA train! Maybe you usually offer an IPA but not available when I stopped in, if you do,.. I suggest you make a BIG deal about it. (this is a deep pool, know whats out there before jumping in)
2) Have a "Service System",.. your wait staff seems distracted, inattentive, uninformed about what they offer, and generally confused. (as in not knowing what to do next)
Again, borrowing from other successful operations devise a "system" that is centered around what the customer experience is from the time they walk through the door until they wave goodbye. Train your staff to follow the system for each customer. I really believe you can close your gaps in service this way. This is not an easy thing to do but I believe it is critical to the business.
Reviews that are wishy washy and offer no help are useless to me (as a consumer) I hope you feel the same as an operator. That said,.. my review for the masses is below:
Good food, Good Ambiance, sketchy service and Great beer. You should go, support the effort here and be on the team to build this good place into a great place.
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