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  • I mean, In N Out never seems to disappoint. Let's be real. Their burgers are probably the best ever, fries always hot n fresh, Etc. This review is for the Ray Rd location and specifically a manager there named Eloy. So, I went there last night late-night style, paid with a $20, but forgot to grab my change (or they forgot to hand it back) - either way, just a slip of mind on both ends. Today I was kinda scratching my head, wondering if I was crazy... Searched around, no $14 in sight. So I call, I'm connected to just a customer service hotline. The girl calls the store directly, they say that their drawer was not over and that "sorry, hope it turns up." In all fairness I was calling at 12pm, probably one of, if not the, busiest times of day there, I would imagine. So I start to accept the fate that, "oh well, it's $14. Maybe I should carry on with my day and not worry about it." But then, less than 5 minutes later, I receive a call from Eloy at the store. He kindly explains that what ever money is extra at the end of the day goes into a donation fund, which in and of itself is pretty cool. (I'm not entirely sure where that money is donated, I probably should've asked, but at least I now know that my money wasn't just pocketed by an employee. Right?) He explains that he has it and I can come get it that day, also offering to have me eat lunch there as well. I go in, he shows me the $14 on a slip that says donation for that day, is so kind and polite, and just seems sincerely genuine in explaining that his employees didn't just pocket the money or anything sketchy like that. Anyway, I just was reminded again how awesome In N Out's people are. Rock on, Eloy! The world needs more honest folks like you.
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