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  • Poorly managed, horrible service, kitchen is terrible. Went here once because it was close to home, but the service was horrible, our orders were incorrect, and we got a real attitude when we complained. Vowed never to go back, but the family wanted to give it a try, so I gave it another shot. After placing our order, our waitress completely disappeared. After 25 minutes, my wife's order came out. At 40 minutes, I flagged down a manager and asked if he could look into where our order was. He also promptly disappeared. How about some communications on why our order is taking so long or an apology, or something? Finally, at about 50 minutes, our food arrives. The kids ribs were so burnt and dry they were inedible. My order was not even complete! They were still waiting on half of it. AFTER AN HOUR? We complained to the waitress, who told us that the kitchen was in bad shape and was angry with us for mentioning it. 5 minutes later, the manager finally re-appears with the rest of my meal, and again gives us attitude. He too explains that it was the kitchen, and seems mad at us for being upset. No apologies and no offer to make it right. My wife complained and had to ask for some kind of compensation, so he begrudgingly took some money off of our meal. The rest of the food was fair at best, certainly not worth the aggravation of dealing with that staff, the wait or the attitudes. Never again.
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