Really I don't give it a star . But had to so I could advance to next review step. So called on a Monday and made reservations for 7:00 on a Saturday. We arrived at 6:30 and let the young lady know we were there but our reservation wasn't till 7 knowing we still had a 1/2 hr wait and we were fine with that. As we waited and passed time away I notice people who arrived well after us being seated when I looked at the time I realized it was 7:30. I walked over and told her I had a reservation for 7 and it's now 7:30. She told me they don't take reservations and that its priority seating. I explained again to her that I called and in fact made a reservation and the person I spoke to check and that time slot was indeed available. I also mention that when I arrived that it wasn't mentioned at all it was priority seating when I mention my 7:00 reservation and was check that I was here. Also I told her that if it was in fact priority seating I was here well before the couple that was just seated. Just looked at me and said sorry I'm not sure what happened and that a seat should be ready around 8:10. I told her that I had to be somewhere at 8:30 and that keeping me waiting for 2 hrs is totally unacceptable and poor business practices and that they just lost a customer. She looked dead at me and said okay I'll cross your name off as you can tell we have plenty customers.