Completely disappointed in the service here. The food didn't look that appetizing, but the lounge concept was pretty cool; so I decided to sit. Looked through all the items on the menu and opted for a chicken sandwich and a salad. The chicken sandwich comes on ciabatta, but I prefer croissant - so I ask the waitress for the minor modification. I let her know that I'm okay with paying extra for the croissant. She says okay and goes away. Two minutes later, she comes back smiling and says that the cook has denied my request. Confused, I ask her why? My first thought was that the sandwiches may be premade. She confirms that they're not premade, and that Cook was "being a d*ck" and "had been a d*ck to everyone all day". I asked for the name of the cook and she told me it was Linton. She asked me if I wanted anything else. I told her to cancel my entire order and that I would dine elsewhere.
I googled the parent company and will send a note to them about the (lack of) service.
As I sat there, I noticed the poor culture of the employees overall. One guy was sweeping and picking something up for the floor, then immediately grabbed a head of lettuce with his barehand, set it down then started texting someone on his phone. At this point I was happy I hadn't ordered anything.
Very disappointed. The concept is great and gets an A, but the execution is an epic fail.