Wasn't going to review till I saw the current score (2 & 1/2? Seriously?)...this service center is on point 100% of the time, MORE than courteous and professional to boot. Can't imagine what once in a lifetime issues the other 3 reviewers went through here but they're definitely the exception and not the rule. Toyota does work to keep their brand strong and consistent statewide, and I say that from personal experience. If this is your local service center don't hesitate to stop by.