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| - Based on first impression of this facility, BAD, VERY BAD! Started of with my child standing by the exit door as we stood at the counter talking to an employee, when another employee who was leaving literally ran over my child as she was exiting and didn't bother to say sorry or excuse me! Secondly we were never offered a tour of the entire center. We were told we could walk around and look around if we wanted to. When asked to see the class the child would be in, we were told they were napping. OK well so we are just blindly supposed to send our child or children to a center not seeing the place, not being able to meet the "teacher" or anything? They pushed us through the registration process, took our money and basically said good bye! We had to ask about the door code and how to get in. Apparently they have a finger print system upon entering but we had to wait several days to get that set up rather than complete the entire registration process right then and there. The director was rather rude and had an I could care less attitude. First of all ANY perspective new "students" and parents should be given a friendly tour of the ENTIRE facility, not just told you can take a look around if you want to. We should have been greeted with a smiling face and upbeat personality from any and all staff. THIS DID NOT HAPPEN! In fact, the director had her own child in the center and behind the counter. She was whinny and crying most of the time we were there. At one point when I laid my credit card on the counter she picked it up! REALLY? this kid was roughly 10-ish. First of all, why is this kid behind the counter and why was she permitted to take my credit card? When she laid it back down, of course I promptly snatched it back! Rates were never discussed, rate sheet was never provided (however when we checked out this same center at a different location, they provided one immediately! AND their director was upbeat and pleasant! I would give that center 5 stars based on first impressions) The girls behind the desk that needed to do the math for our registration, had a difficult time, and took forever. Another thing that was rather unprofessional, the number of employees with facial piercings! Don't get me wrong, I'm not opposed to them, however in a professional setting, such as this daycare facility I think it is inappropriate. We never at any time were provided with the credentials of any of the "teachers" at this facility. Their signs tout that they are Nationally Accredited and whatnot (although that was never mentioned to us while we were there), but we have no proof that the so called teachers are even college graduates, etc. Anyway, unfortunately this locations works for my step daughter and hopefully the experience is better than our first impression. If not, we will be looking for other options. First impressions say a lot about this place, and based on first impressions, this place is NOT anywhere near the top of my list.
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