| rev:text
| - I took my wife here as a surprise for her birthday and we came away a little disenchanted.
It began with a Reservation that was made online a little over a week before our dinner. After reading all of the reviews about the view, I requested a table by the window and that a bottle of her favorite wine be table side when we arrived. I received a confirmation in less than 5 mins.
When we arrived, the hostess escorted us to our table. This would be my first disappointment of the evening. She put us in a table as far away from the windows as possible. I noticed this was the only empty table and to top it off the blinds were down ( they did open them as the sun began to set but we had to get up and walk over to the window to enjoy any part of the view) so I tried to hide my dissatisfaction and move on. There was also no bottle of wine waiting for us either, but they did bring it right after our waters were poured.
We both ordered our meals and 2 of the window tables opened up. I walked up to the hostess and told her that we would like to move to one of the tables by the window that just opened up. She told me that she could not re-seat us as it was not fair to the other guests??? I told her that my reservation clearly asked to be seated there and she told me that there was no guarantee on where you would be seated. So, why wasn't this stated anywhere in the website or even mentioned in the confirmation? Why couldn't the hostess have told us when we arrived that the table I requested wasn't available and given us the option to wait or take what they had? I went back to my table and explained to my wife what was going on. She said that what appeared to be the Manager was making his rounds through the other tables and that I should talk to him. So I decided to wait until he got to us. In the meantime, now there were 4 tables unused by the window and it was quite obvious that they had no further reservations for the evening.
As we waited for our food, we finished our glasses of wine, water and the piece of bread that was brought. Now, when you are paying $50 for a $9.99 bottle of wine, and over $50 per plate, I would expect to NEVER have to ask for more wine, water or bread, yet, that is exactly what I had to do. The wait staff was very attentive once we engaged them, but really? Why do we have to point out these things? This place prices itself to the extreme high on the fine dining map yet can't get the little things right.
When the food arrived it actually looked good and was prepared perfectly. I had the Bentley Ribeye and my wife had the Mixed Grill. The food was quite enjoyable. For Dessert we ordered the Bananas Foster. This was prepared table side and it was delicious.
We never saw the Manager (my guess is the Private Party they were attend to in the other room had his attention) so I could not voice my dissatisfaction with their seating policy and as we got up to leave and there was STILL 4 empty tables at the windows that no one was ever seated in, I became more angry then I was when we arrived. The view and the seating were the main reason that I chose this particular restaurant as well as giving my wife a great dining experience. The food was good but it didn't make up for the other things that this place lacked and the total disregard they had for regular people that come there to drop well over $200 on a meal AND an experience.
Save your money - you get treated better, and spend less money at the Melting Pot, The Capital Grille, Ruth's Chris or probably any other place in the City. This is one place that we won't ever patronize again.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)