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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • The concept is a 5 but the execution is 2.5-sad but could be so much better with staff training and accountability regarding customer service- when people are willing to spend their money in your establishment. This is Vegas-many places to spend money on the strip! The initial phone call to book a dinner and bowling party for a group of 10 was very unprofessional in terms of language and vernacular-and I left the call not feeling confident I had a booking despite giving my credit card for $420 for 2 hours of bowling. I also asked to book dinner for 10 people-and received a phone call 40 minutes later informing me that the venue had just booked a concert-so the price just went up to a minimum $1000 spend for my group to have bowling, food and drinks on my requested night. I knew we would spend $1000 at least so it wasn't about price but did not want to be forced to eat dinner in the bowling area-and did not want a concert so we could socialize-and changed the booking date. Did receive an email confirmation of the change. When we arrived-all members of our group were not in yet and the restaurant was hesitant to seat us despite being at 35% capacity in the dining area. I assured the wait staff we would eat and drink while waiting for the full party. They suggested Happy Hour which I did appreciate. The wait person seemed more concerned about whether we would need split checks despite being assured that I was hosting and 1 check is fine-just make sure the group is kept full of food and drink. We continually needed to flag the waiter down to order more items, clear the table, place our dinner order etc-not sure if lazy or unaware-but when you are at an automatic billing of 22% service with a group looking to celebrate-I would put in some hustle and awareness! As a manager myself-I would be very unhappy with an employee who didn't recognize an opportunity to sell! Truthfully-the food was ok-everyone seemed to enjoy it despite my thinking the blackened salmon was very dry and little blackening-and everyone agreed that the collard greens were a miss-and we are a vegetable loving group! Bowling was fun-the venue was cool-very nice music. My group had fun but the $1100+ bill was sure a missed opportunity had the staff been more aware and actually engaged us-that's what customer service is all about.
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